No one likes surprises. Whether you work at an apparel manufacturer or retailer, receiving a shipment that does not meet specifications can throw your organization into crisis management mode. When it comes to apparel, the crisis could involve virtually anything.
The textile industry encompasses nearly every “corner” of the globe. And there’s the rub. A company’s apparel may be manufactured, assembled and shipped from virtually any continent. Many apparel manufacturers and distributors unfortunately have opened cartons shipped from across the country — or across the ocean — only to find a heart-stopping issue.
HEAD GAMES…What goes through our customer’s heads when faced with an issue with a shipment of apparel that they can’t put on the shelves or ship out to the consumer. They find that they are dealing with a major quality issue. Many words come to mind that we can’t put into print. The phrase that all of us hope comes to mind first is Darn It!