Your quality control process is working exactly as it should.
There’s an audit at the factory overseas before the shipment leaves. There’s another audit when the product arrives here in the United States. Most of the time everything checks out, and the product moves on to where it needs to go.
But sometimes the audit finds something. A percentage of units with a seam issue. Labels that aren’t right. A finish problem on a specific style. The audit did its job – it caught the exception. Now there’s a decision to make.
Sending the product back overseas is one option. It’s also expensive, slow, and often means missing the selling season entirely. For most brands, it’s the option of last resort.
The better option – and the one more brands are choosing — is to send it to Darn It!.
When a retailer or importer’s audit identifies a quality issue, that’s exactly the moment we get the call. The problem has already been found. Our job is to fix it — fast, thoroughly, and without disrupting the supply chain any more than it already has been.
We receive the product, inspect every unit, and separate first quality from seconds. Whatever needs to be fixed — open seams, wrong labels, missing tags, stains, pressing issues – our cross-trained team gets to work. What comes out the other side is genuinely first quality, ready to go back to the retailer on schedule.
That’s the partnership. Your audit process does what it’s designed to do – identify issues before they reach the shelf. Darn It! does what we’re designed to do — resolve those issues quickly and get your product back to first quality.
In thirty years, this is the call we’ve taken thousands of times. A brand’s QC process found a problem. They needed a trusted partner to fix it. We did.
The audit is the beginning of the solution. We’re the rest of it.
If your audit process has ever found an issue and you weren’t sure what to do next, that’s exactly when to call Darn It!. Jeff Glassman is happy to walk through how the partnership works and what we can do for your operation.
“Your Problem Is Our Business”
