Have you ever purchased a pair of pants that was labeled 30 inches in length, and they were actually 33 inches? Years ago, you may have driven to your local tailor shop and had them shortened your pants in a few days and you would be all set. Today, with the instant gratification of online stores and easy returns, you can quickly send the wrong size back the same day and get new ones a few days later.
The apparel world has seen many ups and downs over the last 18 months. There have been major shutdowns home and abroad. There have also been many supply chain challenges that have affected almost everyone and will continue to do so into the next few quarters.
Many of our customers have called us over the last few weeks with concerns about strong odors coming from shipments upon receipt in their distribution centers. Some of the concerns stem from the dyeing and finishing process in the factories. Other issues may have been caused by units being packed damp after pressing, packed in an extremely humid factory, or the shipment may have become wet in transit.
As we all are attempting to get back to normal, many of our customers are finding it exceedingly difficult to get their entire staff back into their respective warehouses. Of course, there are many reasons why people may not be coming back so fast. They may still be uncomfortable with the work environment during Covid. They may be home collecting unemployment.
We know that everyone gets upset when we are sitting at the dinner table and a drop of mustard lands on our shirt or when someone bumps into you while you are holding a glass of red wine and it get all over your sleeve. What do you do first? Find a stain spray or stain stick and hope that the stain comes out? Exactly! Then throw it in the wash and pray!
Have you ever put on a pair of your favorite sweatpants and notice immediately that something just doesn’t feel right around your waist? Does it ever feel all clumped up in a few spots? You look and feel around and realize that the waistband is twisted inside the layers of fabric. You slide, twist and move the elastic inside the waistband, and after 10 minutes have made it worse.
Over the last 24 years in business, Darn It! has been asked to perform many different tasks to satisfy an array of retailers, wholesalers, jobbers and importers. Some of these tasks are simple and some are very labor intensive. When our customer thinks of Darn It, they may think that we strictly handle quality control issues related to apparel inspections and apparel repair. But did you know that Darn It! also services many shoe retailers, accessory manufacturers and hardgoods retailers?
Being on a large cargo ship in the middle of the Pacific Ocean must be a scary place. You cannot see any land for days and it is going to take you a full month to reach your destination. Now, picture yourself AS A men’s casual suit travelling for a month with 2,000 other men’s neatly pressed suits inside of a 40-foot container. That is scary.
You need a trained team to quickly get first-quality goods back on shelves at full price.
Racing the clock to re-sort 9,000 pants in just 3 days! Speed and accuracy. Here at Darn It, we sometimes talk about our apparel sorting projects as if we’re in a car race, hurtling down the track at supersonic speeds. The metaphor isn’t far from the truth. In this business, there’s always a fast-approaching “finish line” – our customer’s deadline.
We all spend our days moving at 1,000 miles per hour putting out fires, meeting with customers, talking on the phone, talking to our team, our second family, our work family. We get knocks on our doors. We get interrupted 12 times. We eat at our desks. Before you know it, the workday (in the office) is over and you think back “what did I actually get done today?”
Last year’s jacket style had a problem: The lining showed in the back. After numerous customer complaints and returns, the remaining 300 units in stock were pulled. Unfortunately, when our customer received the Spring 2020 line at their Distribution Center, they discovered the lining issue had not been resolved!
When it comes to sales and marketing, branding is everything and the company logo is a critical component. That’s why our client – a national sporting goods company – was immensely disappointed to discover that the manufacturer had left their company logo off thousands of units.
It’s the DC manager’s worst nightmare: Upon opening 6,400 units of pajama sets – in dry cartons – the DC team is shocked to find damp apparel that’s emitting a strong musty odor.
A new winning season is nearly here! Excitement mounts to a feverish
pitch. Faithful fans are ready to buy their club’s baseball performance
t-shirts. Retailers know this is RIGHT TIME to sell sports team merchandise. To
meet demand, a large retailer ordered 34,000 baseball performance t-shirts,
which retail at $30 each.
But wait – the “umpire” (AKA,
Quality Control Manager) announces an error.
When buying men’s pants, you can choose an inseam of 30”, 32”, 34” and so forth. But what if you want a 33” inseam? And what if you want belt loops? Thanks to Darn It’s Apparel Repair Department, our customer – a men’s pant retailer/wholesaler – DOES offer this highly customized service.
“Customs” is practically a 4-letter word in the apparel industry. When Customs holds up your shipment, it can be your worst nightmare. Nagging questions keep you awake at night: Will your shipment arrive in time for the sales promotion? Will the delay impact revenue targets?