Over the last 24 years in business, Darn It! has been asked to perform many different tasks to satisfy an array of retailers, wholesalers, jobbers and importers. Some of these tasks are simple and some are very labor intensive. When our customer thinks of Darn It, they may think that we strictly handle quality control issues related to apparel inspections and apparel repair. But did you know that Darn It! also services many shoe retailers, accessory manufacturers and hardgoods retailers?
Being on a large cargo ship in the middle of the Pacific Ocean must be a scary place. You cannot see any land for days and it is going to take you a full month to reach your destination. Now, picture yourself AS A men’s casual suit travelling for a month with 2,000 other men’s neatly pressed suits inside of a 40-foot container. That is scary.
You need a trained team to quickly get first-quality goods back on shelves at full price.
Racing the clock to re-sort 9,000 pants in just 3 days! Speed and accuracy. Here at Darn It, we sometimes talk about our apparel sorting projects as if we’re in a car race, hurtling down the track at supersonic speeds. The metaphor isn’t far from the truth. In this business, there’s always a fast-approaching “finish line” – our customer’s deadline.
We all spend our days moving at 1,000 miles per hour putting out fires, meeting with customers, talking on the phone, talking to our team, our second family, our work family. We get knocks on our doors. We get interrupted 12 times. We eat at our desks. Before you know it, the workday (in the office) is over and you think back “what did I actually get done today?”
Last year’s jacket style had a problem: The lining showed in the back. After numerous customer complaints and returns, the remaining 300 units in stock were pulled. Unfortunately, when our customer received the Spring 2020 line at their Distribution Center, they discovered the lining issue had not been resolved!
When it comes to sales and marketing, branding is everything and the company logo is a critical component. That’s why our client – a national sporting goods company – was immensely disappointed to discover that the manufacturer had left their company logo off thousands of units.
It’s the DC manager’s worst nightmare: Upon opening 6,400 units of pajama sets – in dry cartons – the DC team is shocked to find damp apparel that’s emitting a strong musty odor.
A new winning season is nearly here! Excitement mounts to a feverish
pitch. Faithful fans are ready to buy their club’s baseball performance
t-shirts. Retailers know this is RIGHT TIME to sell sports team merchandise. To
meet demand, a large retailer ordered 34,000 baseball performance t-shirts,
which retail at $30 each.
But wait – the “umpire” (AKA,
Quality Control Manager) announces an error.
When buying men’s pants, you can choose an inseam of 30”, 32”, 34” and so forth. But what if you want a 33” inseam? And what if you want belt loops? Thanks to Darn It’s Apparel Repair Department, our customer – a men’s pant retailer/wholesaler – DOES offer this highly customized service.
“Customs” is practically a 4-letter word in the apparel industry. When Customs holds up your shipment, it can be your worst nightmare. Nagging questions keep you awake at night: Will your shipment arrive in time for the sales promotion? Will the delay impact revenue targets?
In the apparel industry, some items are small and easy to manage. Wallets and wristlets come to mind. Other items – such as bulky winter coats – require significant square footage. Plus, the sheer bulk makes it challenging to process the goods and pack shipments. Thankfully, at Darn It! Distribution, we have plenty of space in our Apparel Warehouse and highly trained employees who provide value-added services.
In the world of apparel, back-to-school shopping isn’t just about kids. Mom will often outfit herself while outfitting her young students. This is a brief, critical selling season that no apparel retailer can afford to miss.
Imagine being the distribution center manager and finding this: Boxes of Navy rain jackets sporting bright-yellow snaps instead of matching Navy snaps. With such an outlandish color scheme, this jacket would NEVER fly off the shelves. In fact, the only place the jacket would sell like hot cakes would be the University of Michigan. Unfortunately, this retailer was based in Seattle.
Our President and Owner, Jeff Glassman, did slip and fall this summer and broke his wrist. After successful surgery, and two months of physical therapy, he should have full use of his arm and wrist. It’s just going to be a painful recovery.
These types of situations are always unfortunate and unexpected. Unexpected issues pop up every day in the retail and wholesale world. Especially during peak inbound season which is upon us. There are ways to minimize the pain and shorten the recovery period. Look below at ways to protect yourself as fall is approaching.
A vital link in the apparel supply chain: Third-party refurbishers help to get first-quality condition garments to market
For apparel e-retailers, a third-party refurbisher is a key member of your virtual team – and a lifesaver when things go wrong
Kitting Merchandise: 5 Creative Specialty Packaging Ideas To Spark Your Imagination (And Increase Sales)
Busting at the seams! When you can’t stay on top of returns processing, unsold goods take up space – and don’t bring “ka-ching”
Whew! A peak season has passed. But now you walk into your Distribution Center and realize your hardworking team simply can’t catch up. Piles of returned items need to be inspected, refolded, and repackaged.