The supply chain must run like clockwork to get units on shelves. Once the items are on the shelves and start selling, that’s great! But wait … returns are rolling in … customer complaints are skyrocketing. What happened?!
Last year’s jacket style had a problem: The lining showed in the back. After numerous customer complaints and returns, the remaining 300 units in stock were pulled. Unfortunately, when our customer received the Spring 2020 line at their Distribution Center, they discovered the lining issue had not been resolved!
When it comes to sales and marketing, branding is everything and the company logo is a critical component. That’s why our client – a national sporting goods company – was immensely disappointed to discover that the manufacturer had left their company logo off thousands of units.
It’s the DC manager’s worst nightmare: Upon opening 6,400 units of pajama sets – in dry cartons – the DC team is shocked to find damp apparel that’s emitting a strong musty odor.
A new winning season is nearly here! Excitement mounts to a feverish
pitch. Faithful fans are ready to buy their club’s baseball performance
t-shirts. Retailers know this is RIGHT TIME to sell sports team merchandise. To
meet demand, a large retailer ordered 34,000 baseball performance t-shirts,
which retail at $30 each.
But wait – the “umpire” (AKA,
Quality Control Manager) announces an error.
When buying men’s pants, you can choose an inseam of 30”, 32”, 34” and so forth. But what if you want a 33” inseam? And what if you want belt loops? Thanks to Darn It’s Apparel Repair Department, our customer – a men’s pant retailer/wholesaler – DOES offer this highly customized service.
“Customs” is practically a 4-letter word in the apparel industry. When Customs holds up your shipment, it can be your worst nightmare. Nagging questions keep you awake at night: Will your shipment arrive in time for the sales promotion? Will the delay impact revenue targets?
In the apparel industry, some items are small and easy to manage. Wallets and wristlets come to mind. Other items – such as bulky winter coats – require significant square footage. Plus, the sheer bulk makes it challenging to process the goods and pack shipments. Thankfully, at Darn It! Distribution, we have plenty of space in our Apparel Warehouse and highly trained employees who provide value-added services.
In the world of apparel, back-to-school shopping isn’t just about kids. Mom will often outfit herself while outfitting her young students. This is a brief, critical selling season that no apparel retailer can afford to miss.
Imagine being the distribution center manager and finding this: Boxes of Navy rain jackets sporting bright-yellow snaps instead of matching Navy snaps. With such an outlandish color scheme, this jacket would NEVER fly off the shelves. In fact, the only place the jacket would sell like hot cakes would be the University of Michigan. Unfortunately, this retailer was based in Seattle.
Our President and Owner, Jeff Glassman, did slip and fall this summer and broke his wrist. After successful surgery, and two months of physical therapy, he should have full use of his arm and wrist. It’s just going to be a painful recovery.
These types of situations are always unfortunate and unexpected. Unexpected issues pop up every day in the retail and wholesale world. Especially during peak inbound season which is upon us. There are ways to minimize the pain and shorten the recovery period. Look below at ways to protect yourself as fall is approaching.
A vital link in the apparel supply chain: Third-party refurbishers help to get first-quality condition garments to market
For apparel e-retailers, a third-party refurbisher is a key member of your virtual team – and a lifesaver when things go wrong
Kitting Merchandise: 5 Creative Specialty Packaging Ideas To Spark Your Imagination (And Increase Sales)
Busting at the seams! When you can’t stay on top of returns processing, unsold goods take up space – and don’t bring “ka-ching”
Whew! A peak season has passed. But now you walk into your Distribution Center and realize your hardworking team simply can’t catch up. Piles of returned items need to be inspected, refolded, and repackaged.
Happy Halloween and welcome to crunch time for all manufacturers, importers and retailers. This is the time when your “Just In Time Inventory” planning turns into “I NEED IT NOW” inventory planning.
Have you ever mistakenly washed your beautiful cashmere sweater in the washing machine and then realized that your nice sweater will only fit your 5-year old now. It not only shrunk a few sizes, it shrunk an entire generation!!
What if the patches on 3,200 jeans were coming off? What if these jeans were high fashion (i.e. “cool”) jeans with very trendy patches that were peeling off? And to top it off, what if these jeans were on the home page of your website starting in two weeks?